Refund policy

Refund & Return Policy

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at onedaycollection@icloud.com with clear photos or videos of the product. Depending on the issue, we will offer a partial or full refund, or a replacement at no additional cost.

 

Lost or Delayed Packages

If your tracking shows no movement for 30 days or more, your order will be considered lost and you will be eligible for a full refund or replacement. If your order is significantly delayed beyond the estimated delivery window, please contact us and we will look into it.

 

Incorrect Address or Unclaimed Packages

Please double-check your shipping address at checkout. We are unable to offer refunds or replacements for orders that are undelivered due to an incorrect or incomplete address provided by the customer, or for packages that are unclaimed or refused at the delivery point.

 

Change of Mind Returns

If you’d like to return an item you no longer want, you may request a return within 7 days of delivery. Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will process your refund. A return address will be provided to you once your return request is approved.

 

How to Request a Refund or Return

Contact us at onedaycollection@icloud.com with your order number and the relevant details (photos/videos if applicable). We will guide you through the next steps.